Terms & Conditions

Last updated: [Jan, 2026]

Draft for review. This document was prepared as a starting point and has not been reviewed by a lawyer. Have it checked by an Australian legal practitioner before publishing. Remove this notice once reviewed.

1. Who we are

indiaetaonline.com ("the Site") is operated by Pacific Legacy Trust (ABN 65 201 913 202), trading as India eTA Online, of 14 Flushcombe Rd, Blacktown NSW 2148, Australia ("we", "us", "our").

We are an independent, private assistance service. We are not affiliated with, endorsed by, or acting on behalf of the Government of India or any government authority. Travellers can apply for an Indian eTA/e-Visa directly through the official Government of India portal at boi.gov.in at a lower cost, without our assistance.

2. What we do

For the fee shown on our pricing page, we provide: review of your application details and documents against current requirements, correction of common errors before submission, submission of your application through the official government channel on your behalf, and customer support by email and WhatsApp. Every plan price is itemised into the government fee and our assistance fee.

3. What we do not and cannot do

We do not issue visas or eTAs, and we cannot guarantee that any application will be approved, or approved within any particular timeframe. Approval decisions are made solely by the Government of India. We are not a law firm and do not provide immigration or legal advice about India.

4. Your responsibilities

You are responsible for the accuracy of the information and documents you provide. Submitting false or misleading information to a government authority can have serious consequences for you, including refusal of entry. You must review the application summary we provide before we submit anything on your behalf.

5. Fees and payment

Fees are shown in USD on the pricing page, itemised into the government fee and our assistance fee. Payment is processed by third-party payment providers; we do not store your full card details. Refunds are handled under our Refund Policy, which forms part of these terms.

6. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Competition and Consumer Act 2010 (Cth) or equivalent state legislation.

7. Liability

To the extent permitted by law, and subject to clause 6, our total liability in connection with the services is limited to resupplying the services or refunding the amount you paid us. We are not liable for decisions of the Government of India, for delays in government processing, or for losses arising from travel bookings you make before your eTA is granted. We recommend not booking non-refundable travel until your eTA is issued.

8. Privacy

Our collection and handling of your personal information, including passport documents, is described in our Privacy Policy, which forms part of these terms.

9. Intellectual property

The content of this Site is owned by or licensed to us. You may not reproduce it without our written permission, except as permitted by law.

10. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you place an order is the version that applies to that order.

11. Governing law

These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales.

12. Contact

Questions about these terms: support@indiaetaonline.com, or by post to Pacific Legacy Trust, 14 Flushcombe Rd, Blacktown NSW 2148, Australia.