Refund Policy
Last updated: [Jan, 2026]
1. The two parts of what you pay
Every plan is itemised into two amounts: the government fee (paid to the Government of India for your eTA) and our assistance fee (for document review, error checking, submission, and support). They are treated differently for refunds, because once the government fee is paid to Indian authorities we cannot recover it.
2. When you can get a refund
| Situation | Government fee | Assistance fee |
|---|---|---|
| You cancel before we begin reviewing your application | Fully refunded (not yet paid to authorities) | Fully refunded |
| You cancel after review has started, but before we submit to the government | Fully refunded (not yet paid to authorities) | Partially refunded — we retain a reasonable amount for work already done, and refund the rest |
| You cancel after we have submitted your application | Not refundable — already paid to the Government of India | Not refundable — the service has been performed |
| The Government of India refuses your application | Not refundable — government fees are non-refundable regardless of outcome | Not refundable — our service is assistance with the application, not the approval decision |
| We made an error in your application that caused it to be refused or delayed | — | Fully refunded, or we resubmit corrected at no charge — your choice |
| We fail to provide the service (e.g. we never submit your application) | Fully refunded | Fully refunded |
3. Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If our service fails to meet a consumer guarantee, you are entitled to the remedies the law provides, which may include a refund, regardless of the table above.
4. How to request a refund
Email support@indiaetaonline.com from the email address used on your application, with your name and the date you applied. We will confirm the status of your application (not yet reviewed / in review / submitted) and the refund that applies, and process approved refunds to your original payment method within 10 business days.
5. A practical note on timing
Because applications may be reviewed and submitted quickly after you apply, contact us as soon as possible if you wish to cancel. We recommend not booking non-refundable flights or accommodation until your eTA has been granted.