Privacy Policy

Last updated: [Jan, 2026]

Draft for review. This document was prepared as a starting point and has not been reviewed by a lawyer. Have it checked by an Australian legal practitioner before publishing — particularly the retention period in section 5, which is a business decision you need to make. Remove this notice once reviewed.

1. Who we are

This policy describes how Pacific Legacy Trust (ABN 65 201 913 202), trading as India eTA Online, of 14 Flushcombe Rd, Blacktown NSW 2148, Australia ("we", "us", "our") handles personal information collected through indiaetaonline.com. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What we collect

When you use our application assistance service, we collect the information needed to review and submit an Indian eTA application on your behalf:

Identity details: name, date of birth, gender, nationality
Passport details: number, expiry date, place of issue, and a copy of your passport bio page
A passport-style photograph
Contact details: email address, phone/WhatsApp number, home address
Travel details: purpose of visit, arrival date, port of arrival
Payment records (processed by our payment providers — we do not store full card numbers)

We only collect information you provide to us directly. We do not collect information about your religion, ethnicity, or family members' nationalities.

3. Why we collect it

We use your information to: review your application for errors, submit your application through the official Government of India channel, communicate with you about your application, process payment, and meet our legal obligations. We do not sell personal information, and we do not use your application details for marketing.

4. Who we share it with

The Government of India — your application details are submitted to the official government portal, as that is the service you have engaged us for. Information submitted to the Government of India is then handled under Indian government policy, outside our control.
Payment providers — to process your payment.
IT service providers — our website hosting provider stores data on our behalf.
As required by law — if we are legally compelled to disclose.

Submitting your application to the Government of India involves disclosing your information outside Australia (to India). By engaging our service you consent to that disclosure — it is the purpose of the service.

5. Storage, security and retention

Uploaded documents are stored on our hosting provider's servers in a location that is not publicly accessible, under randomised file names, and transferred over HTTPS. We retain application records for [RETENTION PERIOD — e.g. 12 months] after your application is finalised, after which they are deleted. You may request earlier deletion at any time (section 6).

6. Access, correction and deletion

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing support@indiaetaonline.com. We will respond within a reasonable period. Note that we cannot recall information already submitted to the Government of India.

7. Cookies and analytics

Our website uses cookies to: Improve website performance Analyze traffic and user behavior Enhance user experience You can manage or disable cookies through your browser settings. Some features of the website may not function properly without cookies.

8. Complaints

If you believe we have mishandled your personal information, contact us first at support@indiaetaonline.com. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au).

9. Changes

We may update this policy from time to time. The current version will always be published on this page.